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This privacy statement details our methods of securing your account and C$, what we check to satisfy legal requirements, and your options over marketing and communication preferences. You consent to the processing of your data—including data necessary to confirm your identity and Canadian where necessary—by opening an account or using our services. When you register a National Casino account, we just gather the personal information required to create, secure, and manage your profile under privacy rules for account registration and KYC verification.
We handle this data to guarantee your access to deposits and withdrawals, including transactions like a deposit of C$50 or a withdrawal of 500 C$, so preventing fraud and fulfilling licencing criteria. Strict privacy controls are applied during KYC verification to ensure only authorised teams or trusted verification partners handle your identity data securely. Verification is asked to ensure you are the legitimate account owner and assist to maintain the platform safe and compliant for every player. Usually asking for information including your name, date of birth, email address, phone number, and residential address at registration, we
Your account is set up using this information, which also supports responsible gaming policies where needed and verifies basic eligibility and guards against illegal access to your account. To identify unusual activity, lower account takeover risks, and keep your sessions safe, we may also gather technical and security-related data (for example, device identities, login timestamps, and IP-based location signals). KYC checks can be set off at sign-up, before your first withdrawal, or upon account activity requiring more verification. When relevant, this helps us confirm identity, stop abuse, and follow legal obligations in Canada.
In some situations, like when your current location doesn't match where you said you were born or live, when you change important information about your profile, or when your transaction history points to a high risk, you may need to go through more checks. You will only be asked for the documents we need to fully verify your identity if we need to.
There are limits on who can access and keep all of the information used for registration and verification. We only keep it as long as it takes to follow the rules, handle disputes, stop fraud, and take care of your account. It is securely deleted or anonymized when it is no longer needed, in line with our internal policies and the laws that apply.
Using certain account and activity data to give you welcome bonuses and promotions that are relevant to how you play, what you like, and what's available in your area is how National Casino uses data for welcome bonuses and promotions. This makes sure that bonus offers are relevant, that they are applied correctly to your account, and that they follow the rules for eligibility.
We only collect the information we need to run promotions fairly, stop abuse, and send you offers you can actually use. When necessary, we also use verification and location signals to make sure that bonus benefits are legal in Canada. Our company uses information about your account and profile to make sure you can get promotional offers and to make sure the right player gets the bonuses. If it's needed for eligibility checks, this can include information like your registered email address, account number, and Canadian. Age and identity status may also be used to make sure that a welcome bonus is not given to an account that hasn't been verified or isn't allowed to have one.
Details about deposits and transactions are used to figure out how much bonuses are and to trigger bonuses based on deposits. For example, if a promotion says you can get a bonus of up to C$200 after making a deposit of C$50, we use the date, amount, and status of your deposit to make sure you get the bonus correctly and stop people from making multiple claims. When you play slots or interact with the game, we can send you a reload offer when you come back after a break or suggest a free spins pack that goes well with those games. This could include your favorite types of games, how often you play, and how often you use bonuses. This way, you'll get fewer messages that aren't relevant to you and more messages that are.
For safe bonus delivery and fraud prevention, device and technical data are used. We might use your IP address, device identifiers, and session signals to find people who are using multiple accounts or who are acting in strange ways, like trying to get the same welcome bonus on multiple accounts at the same time. Communication preferences let companies send you promotional messages through the channels you pick, like email or text message, and they respect your choice not to receive them. If you choose not to receive marketing messages from us, we will stop them. However, we may still send you important service messages about your bonus, like confirming that your reward was credited. National Casino may use this information to enforce key bonus conditions, such as minimum deposit requirements, wagering progress, maximum bonus limits, and time windows, so that promotions are clear.
If you're not sure why you got a certain offer or why an offer didn't apply to you, our support team can tell you which eligibility requirements were met for your account.
National Casino's Secure Payments Policy for Deposits, Card Details, and E-wallets protects all of your deposits from the time you choose a payment method until your account is credited. We encrypt all payment traffic and use risk controls to help stop fraud, account takeovers, and transactions that aren't supposed to happen. Verifying who owns your account is also important for keeping your payments safe. So, before letting you make bigger deposits or use certain cashout methods, we may ask for proof that the card or e-wallet you used for a deposit is yours.
What We Do to Keep Your Deposits and Transactions Safe: All deposit pages and payment requests are sent through encrypted, safe channels. We keep an eye on real-time payment activity to find odd patterns, like failed attempts that happen over and over, deposits that happen a lot, or account information that doesn't match. We can do extra checks when you try to make a first deposit, change your payment method, or make a bigger deposit like C$500 to lower the risk of fraud. Some sites may ask you to do extra checks before they accept your deposit or process your withdrawal. As an example of a key security measure, payment information sent through the cashier pages is encrypted while in transit.
As a way to protect your account, transaction monitoring can help you spot any strange deposit behavior. Access controls limit who can do things that have to do with payments. Checks to stop fraud are made when deposits are made from new networks or devices. What you need to know is that if a deposit is marked as high risk, we may temporarily hold it until it is confirmed or ask for more proof. This is meant to keep your balance safe and stop people from using it without your permission. Set deposit limits to keep track of your spending. For example, you could set a daily limit of C$100 or a weekly limit of C$500. If you need help changing limits, support can show you the different options and time frames that are available.
How to deposit money and what level of security is expected: Regular checks; bank cards; 3D Secure when available; ownership checks for larger deposits (e.g., C$500); e-wallets; wallet authorization and account matching; wallet account name matching, extra verification for first-time use; bank transfers (when available); transfer reference validation and account reconciliation Source-of-funds checks for large deposits (e.g., C$1000); If you see a deposit you didn't authorize, contact support right away and don't make any more deposits until the problem is fixed. For your safety, we may limit your ability to make payments while we look into it.
Handling of card information: Your full card number or security code is not saved in a way that can be read in your casino profile. When you save a card to use for future deposits, only certain reference data may be kept to help with identification and stop fraud. Sensitive information is kept safe by secure processing standards. E-wallet safety: Only use your own safe device to access your e-wallet, set up strong passwords, and use any two-factor authentication that is available. Make sure you update your casino account information before making a new deposit like C$50 if your e-wallet email address or phone number changes. This will avoid delays or requests for verification.
Withdrawal Processing Privacy: Identity Checks and Payout Security When you ask for a withdrawal, National Casino uses privacy-first controls to make sure the money goes to the right person and the right place, without giving out your personal information to people who don't need to see it. Checking your identity is done through safe verification steps, and it's only done to keep your account safe and meet fraud and regulatory requirements. Sharing as little information as possible during payouts is also part of keeping withdrawal processing private. To keep your funds safe when moving large amounts like 100 C$ or 500 C$, payment information and verification documents are only stored and accessed when they are needed to process your withdrawal request. This keeps other people from getting to them without your permission.
How Identity Checks Protect Your Payout: You may need to go through identity verification (KYC) before you can make your first withdrawal or when there are signs of risk, like changes to your payment information, strange login patterns, or a big payout request. These checks make sure that the person who owns the account is the one who wants to withdraw the money and that the payment method belongs to the same person. Nationwide Casino only asks for the documents it needs for each check so that the process is quick and private. People who work inside the company try to hide sensitive data as much as possible, and only trained compliance and payments staff who need to see it can see it. Name and date of birth must be written on a valid ID. Proof of address is a recent document that shows where you live. confirmation of the payment method—proof that the withdrawal is going to the right place (for example, partial card or account information if needed).
Requests for source of funds checks are only made when the law or risk controls say so. This is usually done when there is high-value activity, like withdrawals of C$1,000 or more. False claims are cut down on by using match rules that make sure payouts are safe. Withdrawals are usually sent back to the same method of payment that was used to make the deposit. This helps stop chargeback fraud and third-party payouts. If a method doesn't work, you might be asked to pick a different destination that can be proven to be yours. Checks of nationality and jurisdiction may be needed in some situations to make sure someone is eligible under the rules that apply. You might be asked to confirm your Canadian or give more information about where you are in Canada if needed.
Not for marketing, but only to make sure we follow the rules and make sure payouts are safe. Payout security controls include keeping an eye on transactions, finding strange behavior in devices and logins, and going through internal approval steps for withdrawals that pose a higher risk. During the process, these controls will keep your personal information safe and stop anyone from taking money out without your permission.
National Casino's Responsible Gambling Limits and Privacy of Player Controls are useful tools that let you play within your comfort zone without giving up your privacy. You can set limits in your account, and the platform will follow them automatically. This makes it easier to keep track of your time and money in a clear way. We treat your settings for responsible gambling as if they were private account information.
We only use them to put in place the controls you ask for, stop changes that aren't supposed to be made, and meet our local Canada responsible gambling obligations. You can set limits on each player at any time from the account controls. That's it. They'll stay in place even if you switch devices or log in again. They're easy to understand and hard to get around. As an example, a daily limit of 100 C$ or a weekly limit of 500 C$ would limit how much you can add to your account. Set a limit on how much you can lose, like 200 C$ per week. If you go over that limit, you can't play until the period starts over.
Set limits on how much you can bet, like no more than 300 C$ per day. Session or time limits let you set limits on how long you can be logged in, like 60 minutes per session. For "cooling off," you should stop gambling for a set amount of time, like 24 hours or 7 days. Self-exclusion means that you cut off your own access for a longer time, like 6 or 12 months, and your account will be limited during that time. Important: If you lower a limit, it is used right away to keep you safe. Based on the rules in Canada and the status of your account, if you ask for an increase, it might not happen right away. Instead, there may be a waiting period to minimize hasty decisions.
Some changes to limits may need an extra security step, like confirming your password, doing a one-time code check, or proving account ownership, before they can be made. This is to keep you safe from people who shouldn't be able to access your account. When you set or change your limits, as well as the results of limit requests, we keep a record of them. This information helps you enforce your limits, settle arguments about whether a limit was in effect, and make sure that responsible gambling rules are followed. Only authorized teams that need to manage your account safely can see these records. The settings for responsible gambling will stay with your account even if it's linked to more than one profile or if you share a device.
If you want to make changes to your limits, you should keep your login information secret and use any available security features.
App Permissions, Cookies, and Tracking: When you use the National Casino mobile app or mobile site, we process some technical and behavioral data so that the service works well, stays safe, and loads correctly on your device. This includes device identifiers, IP-based location signals (not precise GPS unless you turn it on), login events, and in-app activity that is needed to protect your account and keep your session stable. To keep things safe, fast, and fun, we only handle mobile data that is needed for gameplay.
Any tracking that isn't required is managed by your consent choices and device settings, which you can change at any time. This is done to find out which features are most useful or to make offers more relevant to you. permissions for apps: Permissions are only asked for when a feature needs them. Certain actions might not work unless you give access, but you can still use most of the core functions without giving access. One example is notifications, which can be used to send important service messages (like login alerts) or promotional messages if you want to. Camera: This is what you use to upload files or take pictures for verification within the app.
Photos and Storage: This is where you can choose which files to upload from your device, like proof of address. Your device may support biometric authentication, which is used to help you sign in faster. Your device handles biometric data, such as fingerprint or face data, and National Casino does not store it as raw data. Approximate location: this can be used to help with legal access and fraud prevention, but precise GPS isn't needed unless the app makes it clear that it is needed for a certain function. Within the settings of your device, you can change permissions whenever you want. If you turn off a permission, the app might ask you again if you try to use a feature that needs it, like scanning a document with the camera.
If you're using your phone in a normal casino, we don't get to your contacts, call logs, or microphone. If a feature ever needs more access, you will see a clear request for permission that tells you why. Notice about security: we may gather information about your device and app, like crash logs, app version, and connection type, so that we can fix problems quickly and cut down on downtime, especially when sensitive actions are happening, like when you deposit 100 C$ or withdraw 500 C$. Like cookies and SDKs, we use local storage, cookies, and software development kits (SDKs) on the mobile website and in the app (if available) to keep your session going, remember your preferences, and track performance.
Also, these tools might help find fishy behavior, stop people from taking over your account, and keep the game fair and stable. People use cookies and SDK signals to send information, like session tokens, language and display preferences, and event data like button presses and page views. They're not used to read information from your device that has nothing to do with them. Tracking and cookies that are strictly necessary: these are cookies that are needed to log in, keep your account safe, stop fraud, and complete transactions. Features: It works and remembers your choices, like the language or mode for responsible gaming. Analytics—helps us figure out how people use our site, like which types of games take a long time to load on some devices. Marketing—used to see how well a campaign is doing and, if allowed, to make promotions more relevant.
You can manage cookies and tracking by using the privacy settings on your device, the app's options (if they're available), or your browser's settings (on the mobile site). You can either block or delete cookies in your mobile browser, but keep in mind that this may log you out or reset your settings. If you want to stop ads from being personalized on your device, you can reset or limit your device's advertising identifier. In the device settings, turn off push notifications if you don't want to get ads. You can still play, deposit 100 C$, and withdraw 500 C$ if you don't want to use the optional analytics or marketing tracking. However, you may not be able to use all of the personalization and measurement features.
Third-party tracking and sharing: Some of the marketing and analytics tools for mobile devices come from trusted partners who act as processors for us. As a contractual requirement, they can only get the information they need to provide their services. They are not allowed to use your information for their own purposes. We need your permission to track you if we need to, and we respect your settings.
Full name, date of birth, address, email/phone number, payment method identifiers (like the last few numbers of a card or wallet ID), and transaction history are the things we need to process payments and stop fraud. Along with proof of payment ownership and bank or wallet information to send C$ safely, we may also ask for this information when you make a withdrawal. We do not sell information about you. We use it to manage your account, make deposits and withdrawals, follow the law, and keep you safe from activity that isn't supposed to happen.
Before your first withdrawal, you have to be verified. This process may start earlier if you exceed your deposit limit, claim a bonus, or pass a security check. In your account profile, you can add files to it. Asking for identification, like a passport or national ID card (front and back) is common. (2) Proof of address: a recent three-month bank or utility bill. 3) Proof of payment: a picture of your card with the middle numbers hidden, or a screenshot of your wallet that shows your name, email address, and avatar. Check that you can see all four corners and that the information matches your account. After being approved, you can withdraw money faster and your limits will go up.
We only give information to payment providers and identity verification partners to complete deposits and withdrawals, as well as to regulators or law enforcement if they need it. Each partner has agreed to keep your data safe. You are in charge of checking to see if online gambling is legal in Canada and making sure that you are of Canadian. If access is limited by local rules, we may not let people register, limit features, or ask for more checks to make sure we're following the rules.
Logins and withdrawals are checked for risk, sessions are controlled, devices and IP addresses are watched, and connections are encrypted. For mobile payments, always use the official site or app, make sure your OS is up to date, and stay away from public Wi-Fi. Be sure to use a unique password and turn on 2FA if it's available. You should change your password right away if you see unauthorized logins, bonus abuse, or requests to cash out your account. 2. Call customer service to stop withdrawals. 3) Verify your identity again if asked. To protect your C$, we may temporarily stop payments while we look into what's going on.
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